Refund policy
At HUBARA, customer satisfaction is our priority. If you are not completely satisfied with your purchase, we're here to help.
1. Return Eligibility
You may request a return within 30 days of receiving your order if:
- The item arrived damaged or defective.
- You received the wrong item.
- The product is significantly different from its description.
- The item is unused, unwashed, and in its original packaging.
To process a return, proof such as photos or videos may be required.
2. Non-Returnable Items
The following items cannot be returned unless they arrive damaged or defective:
- Personal care and beauty products that have been opened or used.
- Underwear, swimwear, and intimate apparel.
- Customized or personalized products.
- Gift cards.
- Digital products or downloadable content.
- Clearance or final sale items.
3. Return Process
To request a return:
- Email us at hubara.business@gmail.com
- Include your order number.
- Explain the reason for the return.
- Attach photos or videos if the item is damaged or incorrect.
Our support team will respond within 24–48 business hours.
Please do not return any item without receiving return instructions from our team.
4. Refunds
Once your return request is approved and the returned item has been inspected, your refund will be processed.
Refunds are issued to the original payment method.
Processing times:
- Refund Approval: 2–5 business days
- Bank or Card Processing: 5–10 business days
Processing times may vary depending on your payment provider.
5. Damaged or Incorrect Items
If your item arrives damaged, defective, or incorrect, contact us within 7 days of delivery.
Please provide:
- Clear photos of the item.
- Photos of the packaging.
- Your order number.
Depending on the situation, we may offer:
- A replacement.
- A full refund.
- A partial refund.
6. Order Cancellation
Orders may be cancelled within 12 hours of purchase.
Once an order has entered processing or has been shipped, it cannot be cancelled.
7. Return Shipping
If the return is due to our mistake (wrong or damaged item), HUBARA will cover the return shipping cost where applicable.
If the return is due to a change of mind or customer preference, the customer is responsible for return shipping costs.
8. Exchanges
We currently replace items only if they are:
- Defective
- Damaged
- Incorrectly shipped
9. Late or Missing Refunds
If you have not received your refund:
- Check your bank account.
- Contact your credit card provider.
- Contact your bank.
If you still have not received your refund, please contact us.
10. Contact Us
For any questions regarding returns or refunds, please contact us:
Email: hubara.business@gmail.com
Response Time: Within 24–48 business hours