FAQs

Frequently Asked Questions (FAQ)

Welcome to our FAQ page. Here you'll find answers to the most common questions about shopping with HUBARA Store.

1. Where do you ship?

We ship to customers worldwide. Shipping availability may vary depending on your location.

2. How long does shipping take?

Estimated delivery times are:

  • United States: 7–15 business days
  • United Kingdom: 7–15 business days
  • Europe: 7–18 business days
  • Canada: 7–18 business days
  • Australia: 8–20 business days
  • Other countries: 10–25 business days

Delivery times may vary during holidays or due to customs processing.

3. How can I track my order?

Once your order has been shipped, you'll receive a tracking number by email. You can use it to track your package anytime.

4. What payment methods do you accept?

We accept secure payments through Shopify's supported payment methods, including major credit/debit cards and other available payment options based on your country.

5. Can I cancel my order?

Orders can only be cancelled before they have been processed or shipped. Please contact us as soon as possible if you wish to cancel your order.

6. What is your return policy?

If you're not satisfied with your purchase, you may request a return according to our Return & Refund Policy. Please contact us before sending any item back.

7. When will I receive my refund?

Once your returned item has been received and inspected, approved refunds are usually processed within 5–10 business days to your original payment method.

8. What should I do if my order arrives damaged?

If your item arrives damaged or defective, please email us within 48 hours of receiving your order. Include your order number and clear photos of the item so we can assist you quickly.

9. I entered the wrong shipping address. What should I do?

Please contact us immediately. If your order has not yet been shipped, we'll do our best to update your shipping address.

10. How can I contact HUBARA Store?

If you need any assistance, please contact us:

Email: hubara.business@gmail.com

We aim to respond within 24–48 business hours.

Thank You

Thank you for shopping with HUBARA Store. We appreciate your trust and are always here to help.